# Terms of Service

Your Social Builder

Last Updated: April 2026

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## 1. Agreement to Terms

By accessing or using the Your Social Builder website, booking a call, purchasing any service, or engaging with us in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations of Ireland and the European Union.

If you do not agree with any part of these terms, you must not use our website or services. These Terms of Service apply to all visitors, prospective clients, active clients, and anyone else who accesses or interacts with our website or services in any way.

We reserve the right to update these terms at any time. The most current version will always be published on this page with the date of last revision. Your continued use of our website or services after any update constitutes your acceptance of the revised terms.

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## 2. About Our Services

Your Social Builder provides digital marketing and business growth services to small and medium-sized businesses, including but not limited to:

- Website design, development, and ongoing management

- Logo and brand identity design

- Google Business Profile setup, optimisation, and management

- Local search engine optimisation (SEO)

- Automated SMS lead follow-up systems

- Missed call text back systems

- One-click SMS marketing campaigns

- 5 Star Google Review systems

- 5 Star Social Media Marketer

- Social media page setup and management

- Dedicated website business phone numbers

- AI-powered communication and automation tools

- Reporting and performance reviews

- Customer success support and check-in calls

The specific services provided to each client are set out in the relevant service agreement or order confirmation. These Terms of Service apply to all services unless expressly stated otherwise in a separate written agreement.

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## 3. Calls, Video Meetings, and Recording Consent

### 3.1 Recording of All Calls and Meetings

All telephone calls and video meetings conducted with Your Social Builder are recorded. This applies to all call types including but not limited to:

- Initial enquiry calls

- Sales and demo calls

- Onboarding calls

- Launch calls

- Customer success check-in calls

- Technical support calls

- Cancellation and exit calls

- Any other communication conducted by phone or video conferencing

By booking, joining, or participating in any call or video meeting with Your Social Builder — whether as a prospective client, existing client, or any other party — you expressly and irrevocably consent to that call or meeting being recorded in audio and/or video format.

Where technically possible, a recording notification will be provided at the commencement of the call. The absence of such a notification does not affect the validity of your consent, which is given by your act of joining the call.

### 3.2 Use of Recordings

Recordings are used for the following purposes:

- Quality assurance and staff training

- Accurate documentation of agreed services, instructions, and commitments

- Dispute resolution

- Internal review and process improvement

Recordings are stored securely and retained in accordance with our Privacy Policy. They are not shared with third parties except where required by law or as part of a dispute resolution process.

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## 4. Client Accounts and Responsibilities

### 4.1 Account Information

When you engage with our services, you agree to provide accurate, current, and complete information about yourself and your business. You are responsible for maintaining the accuracy of this information throughout the duration of your engagement with us. We accept no liability for any issues arising from inaccurate or incomplete information provided by you.

### 4.2 Access and Credentials

Where we require access to your Google Business Profile, website accounts, social media platforms, or any other third-party accounts to deliver our services, you agree to provide such access promptly. You represent that you have the right and authority to grant us this access. You remain responsible for the security of your own account credentials. We will not store or share your credentials beyond what is necessary to deliver the agreed services.

### 4.3 Client Obligations

You agree to:

- Cooperate with us in good faith throughout the delivery of services

- Provide all required materials, information, and approvals in a timely manner

- Notify us promptly of any changes to your business that may affect service delivery

- Comply with all applicable laws in connection with your use of our services

- Not use our services for any unlawful, fraudulent, or harmful purpose

Delays caused by your failure to provide required information, access, or approvals may affect delivery timelines. We accept no liability for delays caused by the client.

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## 5. SMS Marketing, Automated Communications, and Data Compliance

### 5.1 Client Responsibility for Customer Consents

Where Your Social Builder operates SMS marketing campaigns, automated follow-up sequences, review request systems, missed call text back, or any other communication system on your behalf and directed at your customers, you as the client are solely responsible for:

- Ensuring you hold a valid legal basis under GDPR and applicable Irish data protection law to send marketing and commercial communications to each recipient

- Ensuring all necessary consents have been obtained from your customers prior to providing their data to us

- Ensuring your customers are aware of how their data is used and by whom

- Maintaining an up-to-date privacy policy on your own website that covers communications sent via our systems

- Honouring all opt-out and data deletion requests from your customers promptly

### 5.2 Prohibited Uses

You must not provide us with contact lists containing individuals who have:

- Opted out of or unsubscribed from your communications

- Requested deletion of their data

- Not provided a valid legal basis for receiving commercial SMS communications from your business

### 5.3 Indemnification for Data Breaches

You agree to indemnify, defend, and hold harmless Your Social Builder, its directors, employees, and agents from and against any claims, penalties, fines, costs, damages, or losses arising from your failure to comply with your obligations as a Data Controller, including any enforcement action by the Data Protection Commission or any other regulatory body.

### 5.4 Opt-Out Processing

All communication systems we operate include opt-out functionality. Recipients may opt out at any time by replying STOP to any SMS. Opt-out requests are processed promptly. You agree not to instruct us to re-add opted-out contacts to any active campaign or communication sequence.

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## 6. Payments, Billing, and Subscription Terms

### 6.1 Fees

All fees for our services are set out in the relevant pricing page, proposal, or service agreement. Fees are quoted in Euro (€) and are inclusive or exclusive of VAT as stated. We reserve the right to amend our pricing at any time, with notice provided to existing clients in advance of any change taking effect.

### 6.2 Payment Terms

Payment is due in advance of service commencement unless otherwise agreed in writing. For subscription-based services, payment is collected on a recurring basis as specified in your service agreement. It is your responsibility to ensure that valid payment details are maintained on your account at all times.

### 6.3 Late Payment

Where payment is not received by the due date, we reserve the right to suspend delivery of services until payment is received in full. Continued non-payment may result in termination of services in accordance with Section 9.

### 6.4 Refund Policy

6.4.1 Initial Payment

Your initial payment is the upfront payment made to start your project, as shown on your invoice. This is the only payment eligible for a refund, and only within the cooling-off period set out in Section 6.4.2.

6.4.2 14-Day Cooling-Off Period

You may cancel and request a refund of your initial payment within 14 days of paying it.

6.4.3 Refund Where Work Has Not Started

If you cancel within the cooling-off period and work has not started, you will receive a full refund of your initial payment.

6.4.4 Refund Where Work Has Started

If you cancel within the cooling-off period and work has started at your request, you will receive a refund of your initial payment, less a proportionate amount for work already completed up to the date of cancellation. This amount is calculated based on the time spent on your project at our standard hourly rate of [€__] per hour.

6.4.5 After the Cooling-Off Period

After the 14-day cooling-off period ends, the initial payment is non-refundable.

6.4.6 Work Already Underway

Once work has started on any element of your project, including website design, system setup, campaign creation or account configuration, that element is considered underway. Outside the cooling-off period, no refund will be issued for it.

6.4.7 Subscription Services

Subscriptions are separate from the initial payment and are not refundable. You may cancel at any time by giving 30 days' written notice, as set out in Section 9. Your services and billing continue as normal during the notice period, and no refunds are issued for the notice period or any part of a paid billing cycle.

6.4.8 Results

We do not offer refunds on the basis of dissatisfaction with results, as digital marketing outcomes depend on many factors outside our control.

6.4.9 How to Request a Refund

Refund requests must be made in writing by email to the address set out in Section 16. We will respond within 10 business days, and approved refunds will be paid within 14 days of approval using your original payment method.

6.4.10 Acceptance

By making your initial payment, you confirm that you have read and agree to this Refund Policy and our Terms of Service.

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## 7. Intellectual Property

### 7.1 Our Materials

All content on our website — including text, graphics, logos, images, videos, and software — is the intellectual property of Your Social Builder and is protected by applicable copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works from any of our materials without our prior written consent.

### 7.2 Work Created for Clients

Upon receipt of full payment, ownership of bespoke deliverables created specifically for you — such as your website design and logo — transfers to you. We retain the right to display our work in our portfolio and marketing materials unless you expressly request otherwise in writing.

### 7.3 Platforms and Systems

Ownership of the underlying systems, automations, templates, workflows, and software platforms used to deliver our services remains with Your Social Builder or the relevant third-party providers. Access to these systems is provided as part of your service and does not constitute a transfer of ownership. Upon termination of services, your access to these platforms will cease.

### 7.4 Client-Provided Materials

You retain ownership of all materials you provide to us — including logos, images, copy, and brand assets. By providing these materials, you confirm that you own or have the right to use them and grant us a non-exclusive licence to use them solely for the purpose of delivering your services.

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## 8. Disclaimers and Limitation of Liability

### 8.1 No Guarantee of Results

Digital marketing, SEO, and advertising outcomes are subject to many external factors including market conditions, algorithm changes, competitor activity, and seasonal variation. We do not guarantee specific results including but not limited to rankings, traffic volumes, lead volumes, revenue figures, or return on investment. Our obligation is to deliver the agreed services to a professional standard — not to guarantee specific commercial outcomes.

### 8.2 As-Is Basis

Our website and materials are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the accuracy, reliability, completeness, or fitness for a particular purpose of any content or materials on our website.

### 8.3 Limitation of Liability

To the fullest extent permitted by Irish law, Your Social Builder shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of revenue, loss of data, loss of business opportunity, or reputational damage, even where we have been advised of the possibility of such damages.

Our total aggregate liability to you in connection with any claim arising under these Terms of Service shall not exceed the total fees paid by you to us in the three months immediately preceding the event giving rise to the claim.

### 8.4 Third-Party Services

Our services integrate with or depend on third-party platforms including Google, Meta, SMS delivery providers, and website hosting services. We are not responsible for any downtime, data loss, changes to functionality, or policy changes made by these third-party providers that affect the delivery of our services.

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9. Term, Cancellation, and Termination

9.1 Duration

Services commence on the date your initial payment is received and continue on a rolling monthly or annual basis, as shown on your invoice, unless terminated in accordance with this section.

Our services are supplied to businesses only. By making your initial payment, you confirm that you are acting for purposes related to your trade, business or profession.

9.2 Cancellation by Client: 30-Day Notice Requirement

If you wish to cancel your subscription or any ongoing service, you must provide a minimum of 30 days' written notice by emailing us at the contact address set out in Section 16. Cancellation requests submitted by any other method will not be accepted as valid notice.

Your 30-day notice period begins on the date your written cancellation request is received by Your Social Builder. We will acknowledge your request in writing. You will continue to receive all services and be billed as normal throughout the 30-day notice period. No refunds are issued for the notice period or any remaining days within a paid billing cycle.

Monthly plans: Your services end 30 days after we receive your cancellation request.

Annual plans: Cancellation stops your plan from renewing. You must give at least 30 days' notice before your renewal date. Your services continue, and remain payable, until the end of your current annual term.

9.3 Cancellation Exit Call and Feedback Form

As part of the cancellation process, you are required to attend a scheduled Cancellation Exit Video Call with a member of our Customer Success team. This call must take place within the notice period and will last approximately 60 minutes.

The purpose of this call is to:

Plan the transfer of your assets, data and domain

Understand your reasons for cancelling

Review your account performance and results to date

Identify whether any issues can be resolved before cancellation is confirmed

Collect your honest feedback to help us improve our services

The Cancellation Exit Call will include a structured feedback form, completed together during the call, covering the following areas:

Overall satisfaction with our services

Which services you found most and least valuable

Quality of communication and customer support

Whether your expectations were met during your time with us

What we could have done better

Whether you would consider returning to us or recommending us in future

Any other comments or feedback you wish to share

Completion of the video call and feedback form confirms your offboarding. Where a client is unwilling or unavailable to complete this process, Your Social Builder will proceed with offboarding at the end of the notice period. Your cancellation will not be delayed or refused because the call did not take place.

Call recording: Cancellation Exit Calls are recorded to keep an accurate record of your cancellation, transfer arrangements and feedback. You will be told before recording begins, and you may ask for the call not to be recorded. Recordings are handled in accordance with Section 3 of these Terms of Service and our Privacy Policy.

9.4 Termination by Your Social Builder

We reserve the right to suspend or terminate your services immediately and without refund in the following circumstances:

Non-payment of fees

Material breach of these Terms of Service

Use of our services for any unlawful or harmful purpose

Provision of false, misleading, or fraudulent information

Conduct that is abusive, threatening, or harmful toward our team

Use of our services in a way that exposes Your Social Builder to legal liability or regulatory action

Where we terminate services under this section, the Cancellation Exit Call requirement does not apply. We may, at our discretion, invite feedback separately. Section 9.5 applies to any termination under this section, including the return of your customer data.

9.5 Effect of Termination

Upon termination or expiry of the notice period, whichever is later:

Subscription ends: Your subscription to Your Social Builder ends. From that date, no backend software will run and no ongoing support will be provided.

Systems deactivated: Your access to all systems, platforms and tools provided as part of your service will cease, including Google Business Profile management, website hosting and agency software. This includes all forms, email and phone services, tracking, CRM integrations, live chat, automations, active campaigns and automated sequences operated on your behalf.

Your customer data: Where we process personal data on your behalf (such as your leads, contacts, customer messages and reviews), we will, at your choice, return that data to you in a standard format or delete it. This applies regardless of any outstanding fees and in accordance with our Data Processing Agreement and Privacy Policy. Please tell us your choice by email or during the Exit Call. If we do not receive your choice within 30 days of termination, the data will be deleted, unless the law requires us to keep it.

Outstanding fees: You remain responsible for any fees owed at the time of termination.

Migration Fee: Assets created for you and fully paid for, such as your website and logo, remain yours. Transfer of your website design is subject to a one-off flat €1,000 Migration Fee. This fee covers the website design only and does not include automations or workflows. All outstanding invoices and the Migration Fee must be paid in full before the website design is transferred.

Domain: Where your domain is registered in your name, it remains yours at all times and we will disconnect it from our servers at the end of the notice period. Where we registered your domain on your behalf, we will transfer it to you once all outstanding invoices are paid.

Hosting platform: Our websites are built on GoHighLevel, a third-party cloud platform that Your Social Builder uses but does not own. Website layouts cannot be downloaded or moved to traditional external web hosts such as WordPress, GoDaddy or Namecheap.

Full migration: To keep your website live, you must create your own GoHighLevel account using our dedicated transfer link. GoHighLevel will bill you directly for use of their platform; Your Social Builder does not charge for this.

Content-only transfer: If you do not create a GoHighLevel account, your live website will be permanently deleted and you will receive your raw text and media assets

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## 10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared in the course of the business relationship — including but not limited to business strategies, pricing, client lists, and technical systems — and not to disclose such information to any third party without the other party's prior written consent, except where required by law.

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## 11. Cookies

Our website uses cookies as described in our Cookie Policy below. By continuing to use our website, you consent to our use of cookies in accordance with that policy.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, analyse site traffic, and improve your experience.

Types of cookies we use:

- Necessary cookies: Essential for the website to function. Cannot be disabled.

- Functionality cookies: Remember your preferences and customisations.

- Analytical cookies: Collect aggregated data on how visitors use our site to help us improve it. No personally identifiable information is collected via these cookies.

- Social media cookies: Allow social media platforms to track visits to our website for remarketing and event tracking purposes, in accordance with those platforms' own privacy policies.

You may manage or delete cookies through your browser settings at any time. Disabling certain cookies may affect your experience on our website. For more information about cookies, visit internetcookies.org.

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## 12. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. These links are provided for your convenience only. We have no control over the content, privacy practices, or terms of those websites and accept no responsibility or liability for them. Inclusion of a link does not constitute endorsement. Use of any linked website is entirely at your own risk.

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## 13. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Ireland. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ireland. You irrevocably agree to submit to the jurisdiction of those courts.

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## 14. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. All other provisions shall remain in full force and effect.

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## 15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any applicable service agreement or order confirmation, constitute the entire agreement between you and Your Social Builder in relation to your use of our website and services and supersede all prior agreements, representations, and understandings.

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## 16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Your Social Builder

Email: [your email address]

Phone: [your phone number]

Address: [your business address]

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These Terms of Service are governed by the laws of Ireland and are intended to comply with all applicable Irish and EU consumer, data protection, and commercial legislation including the Consumer Rights Act 2022, the GDPR, and the Data Protection Acts 1988–2018.